Brizmo

Support

Setup, requirements and the failures we have actually seen in the field.

Getting connected

  1. Enable CCAPI on the camera. On most bodies this requires a one-time activation through Canon's own site; until it is done, the camera will not answer at all.
  2. Put the camera and the iPad on the same network — either the camera's own access point, or a shared Wi-Fi network.
  3. Open Brizmo and connect. The camera's address is discovered automatically; it can also be entered by hand.
  4. Start a session. Frames shot from that point on land on the iPad automatically. Photos already on the card are not pulled in unless you ask for them.

If it will not connect

Camera stuck on “connecting”
Canon's CCAPI allows one client at a time. If the app was force-quit, the camera may still believe the old session is alive. Cancel the connection on the camera, or turn its Wi-Fi off and on again.
Only one network feature at a time
CCAPI is mutually exclusive with the camera's FTP transfer and smartphone-app modes. Turn the others off.
“The Internet connection appears to be offline”
Usually local network permission, not the internet. Check Settings → Privacy & Security → Local Network and make sure Brizmo is allowed. The same message can also mean the camera is simply off.
Transfers stall while shooting
The camera returns errors while it is busy writing. Brizmo backs off and retries — transfers resume on their own once the buffer clears.

Reporting a problem

The connection panel has a “Report a problem” button. It assembles the recent connection log along with the app version, iPadOS version and the addresses involved, and hands it to the share sheet. Emailing that report tells us far more than a description can — particularly for connection failures, where the timing is the whole story.

Backing up your work

Session export writes a session and every rating, selection and edit decision in it to a single JSON file you can store anywhere. Importing it back never overwrites an existing session — if the same session is already there, the imported copy is added alongside it. Full-resolution RAW files are not embedded; they are re-fetched from the card when the camera is next connected.

Contact

Email the address below. It is one person answering, so a reply may take a day or two.

support@brizmo.app