Brizmo

Support

Setup, requirements and the failures we have actually seen in the field.

Check whether your camera is compatible →

Getting connected

  1. Pick [Connect to EOS Utility] in the camera menu and stay on the standby screen. Brizmo does not use [Camera Control API].
  2. Put the camera and the iPad on the same network — either the camera's own access point, or a shared Wi-Fi network.
  3. Open Brizmo. The camera appears in the Available Cameras list — tap once to pair, and the same camera reconnects automatically from then on.
  4. Start a session. Frames shot from that point on land on the iPad automatically. Photos already on the card are not pulled in unless you ask for them.

If it will not connect

Camera stuck on “connecting”
The camera accepts one client at a time. If the app was force-quit, the camera may still believe the old session is alive. Cancel the connection on the camera, or turn its Wi-Fi off and on again.
Only one network feature at a time
Brizmo uses only [Connect to EOS Utility]. If [Camera Control API], FTP transfer, or a smartphone-app connection is active, end it first and switch back to [Connect to EOS Utility].
“The Internet connection appears to be offline”
Usually local network permission, not the internet. Check Settings → Privacy & Security → Local Network and make sure Brizmo is allowed. The same message can also mean the camera is simply off.
Transfers stall while shooting
The camera returns errors while it is busy writing. Brizmo backs off and retries — transfers resume on their own once the buffer clears.

LUT preview colours look wrong

Pick a LUT whose input gamut is BT.709 (Canon's official files start with BT709_). Even when the camera's Colour Space is set to Cinema Gamut or BT.2020, the live view image sent to the iPad is still BT.709.

That is separate from what gets recorded to the card, which stays in the colour space you set on the camera, so grading is unaffected. This is why the obvious instinct — match the LUT to the camera setting — picks the wrong file here.

The symptom of the wrong gamut is oversaturated or shifted colour, not wrong brightness. If the colour looks right but the image feels flat, that is a different axis: Wide DR and Canon 709 in the file name are two different viewing curves, and Wide DR deliberately keeps more highlight latitude.

Tested on the Canon EOS R6 Mark II with Canon Log 3; other bodies are not yet verified. A LUT only affects the preview on the iPad — it is never baked into the camera's recording.

Reporting a problem

The connection panel has a “Report a problem” button. It assembles the recent connection log along with the app version, iPadOS version and the addresses involved, and hands it to the share sheet. Emailing that report tells us far more than a description can — particularly for connection failures, where the timing is the whole story. The privacy policy lists exactly what the report contains.

Backing up your work

Session export writes a session and every rating, selection and edit decision in it to a single JSON file you can store anywhere. Importing it back never overwrites an existing session — if the same session is already there, the imported copy is added alongside it. Full-resolution RAW files are not embedded; they are re-fetched from the card when the camera is next connected.

Contact

Email the address below. It is one person answering, so a reply may take a day or two.

support@brizmo.app